Effective Date: 25/01/2025
Trade Care Partners (TCP)
At Trade Care Partners (TCP), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services, including our membership programs, property
maintenance solutions, and website.
1. What Information We Collect
We may collect personal and property-related information including, but not limited to:
- Personal Information – Name, phone number, email address, mailing address.
- Property Information – Property address, type, ownership status, and service history.
- Membership Details – Membership level, service usage, and correspondence.
- Payment Details – Billing information, payment method (processed via secure third parties).
- Communications – Emails, phone calls, service requests, feedback, and related correspondence.
- Website & App Usage – IP address, device type, browser information, access logs, and cookies.
2. Why We Collect Your Information
We collect and use your information to:
- Provide maintenance, trade services, and support to TCP members.
- Manage bookings, job requests, and communications with trusted trades.
- Coordinate with contractors on service delivery.
- Administer your membership and account.
- Improve our customer service, systems, and offerings.
- Comply with legal and regulatory obligations.
3. How We Share Your Information
We do not sell your personal information. We may share relevant information with:
- Trusted Trades & Contractors – For the purpose of delivering requested or scheduled services.
- Third-party Providers – Including payment processors, IT systems, and communication platforms.
- Legal Authorities – Where disclosure is required or authorised by law.
All third parties engaged by TCP are required to comply with confidentiality and data protection obligations.
4. Data Security
We take reasonable technical and organisational measures to protect your data from misuse, interference, loss, and unauthorised access or disclosure. These include secure data storage, restricted access, and encrypted communications where appropriate.
5. Your Rights & Access to Information
You have the right to:
- Access your personal information held by us.
- Request corrections to inaccurate or outdated information.
- Withdraw consent or request deletion of personal data (subject to legal or contractual obligations).
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.
To request access or make a complaint, contact us using the details below.
6. Cookies & Tracking
Our website may use cookies and other tracking technologies to enhance your user experience and analyse traffic. You can manage cookies through your browser settings.
7. Third-Party Links
TCP’s website, emails, or documents may contain links to external sites. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies separately.
8. Policy Changes
We may update this Privacy Policy from time to time. Any updates will be posted to our website with the effective date updated. We encourage members and users to check periodically for any changes.
9. Contact Us
If you have questions, concerns, or requests regarding your privacy or this policy, please contact us at:
Trade Care Partners (TCP)
Email: admin@tcpaustralia.au
Phone: 1300 GO2 TCP , 1300 462 827